Thank you for shopping with Motor City Men’s Shoppe! We want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we’re here to help.
Returns:
- Returns are accepted for non-personalized items that have not been opened or used and items damaged during shipping.
- Items must be returned within 14 days from the date of purchase.
- To be eligible for a return, the item must be in its original packaging and condition.
How to Return an Item:
- Contact our customer service team at [email protected] to initiate your return. Please provide your order number and the reason for the return.
- Ship the item back to us at the following address:
Motor City Men’s Shoppe
1489 Lila Dr.
Troy MI 48085 - Once we receive the returned item, we will inspect it and issue a refund to your original payment method within 7 business days.
Refunds:
- Refunds will only be issued for non-personalized, unopened items that meet the return requirements.
- Please note that original shipping costs are non-refundable.
- Refunds may take 5-10 business days to reflect in your account, depending on your payment method.
Exemptions:
- Personalized items (including engraved products or customized items) are not eligible for returns or refunds.
- Items that have been opened, used, or damaged are not eligible for return.
Shipping & Warranty
Thank you for shopping with Motor City Men’s Shoppe! We take pride in the quality of our products and want to ensure your satisfaction. Please read the following information regarding shipping, returns, and our lifetime guarantee.
Shipping
- We are currently only shipping to North America due to customs limitations.
For international shipping of out leather goods, see our sister site: Thornandthistleleather.com
All items are shipped via USPS at the current rate selected by the customer during checkout. - If you need faster shipping, please contact us directly at [email protected], and we will assist you in upgrading your shipping option.
Warranty
We stand behind the quality of all our products. That’s why all leather items are guaranteed for life, including but not limited to, stitching, hardware, and construction.
Items Covered:
- Lifetime Guarantee: Our lifetime warranty covers any defects in materials or workmanship. This includes stitching, hardware, and construction.
Items Not Covered:
- Normal wear & tear from regular use
- Fading or scratches that occur over time
- Damage caused by misuse of the item
Customized Items
- We do not accept returns or exchanges for customized items, including leather goods and engraved products. Due to the personalized nature of these items, we cannot offer returns or exchanges once the order is finalized.
- However, we are committed to ensuring that you’re satisfied with your purchase. If you have any issues or concerns with your customized items, please contact us directly at [email protected], and we will work with you to address your concerns.
If you have any questions or concerns about your return, please feel free to reach out to our customer service team at [email protected]. We’re happy to assist you!